Now reading: The evolution of agent networks in Africa

Technology and Distribution


Distribution of financial services is a key constraint to extending financial services to low-income markets. Traditional networks are often costly, cumbersome and intimidating for low-income clients to use. As a result, much attention is currently placed on the development of new technologies (e.g. mobile phones) and business models (e.g. branchless banking) and on creating the regulatory space for these models to develop.

Embracing technology in this regard will benefit not only the extension of banking networks, but also the distribution of all other non-bank financial services. We, therefore, see this as a key focus area in support of financial inclusion.

Our work on new technology and distribution spans Africa and Latin America.

The Latest in Technology and Distribution

The evolution of agent networks in Africa
Case study: Kenya The majority of mobile-money flows continue to be dominated by cash-in and cash-out (CICO) transactions. This has led to the [...]
How are African digital platforms shaping the economic development conversation?
Insights from an expert workshop on the potential of African digital platforms to influence development African digital platforms are giving rise [...]
Payment systems in sub-Saharan Africa
This two-part note series explores the state of national and regional payment systems in sub-Saharan Africa (SSA). Note 1 explores themes and [...]
The potential of digital platforms as distributors and enablers of insurance in Africa
The past decade has seen the emergence of digital platforms. These digital platforms (also known as multi-sided platforms) connect buyers and sellers [...]
African digital platforms and the future of digital financial services
As societies and economies change, so should the financial products that serve them.The insight2impact facility ׀ i2i in partnership with [...]
The rise of African digital platforms
Early findings from our African digital platforms and the future of financial services research An increasingly digital and connected Africa is [...]
African digital platforms and the future of financial products
As societies and economies change, so should the financial products that serve them. Financial products help us manage our lives. They enable us to [...]
The benefits and potential risks of digital fiat currencies
Cryptocurrency has taken the financial world by storm since 2008 through its ability to deliver peer-to-peer payment that is faster, cheaper, more [...]
Using technology to build loyalty among insurance customers
Mary is the owner of a small business in Blantyre, Malawi, and the main breadwinner for her family. To support her family in the event that something [...]
Regulating for innovation: How to encourage responsible market innovation
For regulators, the dual implications of innovation make it a critically important but challenging topic to address. Regulators with a mandate to [...]