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Technology and Distribution


Distribution of financial services is a key constraint to extending financial services to low-income markets. Traditional networks are often costly, cumbersome and intimidating for low-income clients to use. As a result, much attention is currently placed on the development of new technologies (e.g. mobile phones) and business models (e.g. branchless banking) and on creating the regulatory space for these models to develop.

Embracing technology in this regard will benefit not only the extension of banking networks, but also the distribution of all other non-bank financial services. We, therefore, see this as a key focus area in support of financial inclusion.

Our work on new technology and distribution spans Africa and Latin America.

The Latest in Technology and Distribution

African digital platforms and the future of financial products
As societies and economies change, so should the financial products that serve them. Financial products help us manage our lives. They enable us to [...]
Using technology to build loyalty among insurance customers
Mary is the owner of a small business in Blantyre, Malawi, and the main breadwinner for her family. To support her family in the event that something [...]
Regulating for innovation: How to encourage responsible market innovation
For regulators, the dual implications of innovation make it a critically important but challenging topic to address. Regulators with a mandate to [...]
MAP Zambia diagnostic and roadmap to financial inclusion
From 2009 to 2015 the proportion of adults, financially excluded from any financial service, decreased from 63% to 41% in Zambia, which exceeded the [...]
Delivering on the promise of digitising payments in Zambia
Digital financial inclusion holds great promise. A McKinsey report last year found that digital finance could add up to $3.7 trillion to [...]
Role of insurtech in microinsurance: How is insurtech addressing 5 challenges in microinsurance?
The business of insurance is hard. Microinsurance delivery has proven to be nearly impossible. Despite almost two decades of focus on the under and [...]
Getting ahead of the Curve: How the Regulatory Discourse on M-insurance is Changing
Nearly a year ago, we joined the A2ii in Abidjan to sit down with a roomful of regulators to discuss the challenges and imperatives CIMA faces in [...]
Managing risk whilst facilitating innovation: The case of m-insurance in Zambia
Zambia is one of nine countries in sub-Saharan Africa with more registered mobile money accounts than bank accounts (GSMA, 2013). Previous case [...]
Un-networked retailers: A growing channel for financial services distribution?
Agent networks are critical for expanding access to financial services in developing countries. They enable providers to offer viable cost-effective [...]
Mapping potential financial services distribution channels in SADC
Access to financial services is a challenge in SADC, where there is limited infrastructure and a largely rural population. Ordinary distribution [...]