Zimbabwe is unique in that there is a significant proportion of the population who were formerly customers of formal financial institutions who have since left the system, often due to mistrust in market stability.

This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in Zimbabwe in order to conclude on the scope for retail payment services to play a transformative financial inclusion role, and the market and regulatory challenges to be overcome for that potential to be realised. This report forms part of a series of studies that also covers Malawi, Mozambique and Zambia.