Now reading: Financial Inclusion

Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

Consumer Outcomes

7 Lessons from 2024

Our work at Cenfri rarely follows the typical rhythms of the calendar year, yet, as 2024 draws to a close, we thought it would be good to reflect on what we’ve achieved. It’s been a busy few months: we’ve worked on around 50 projects and undertaken work-related travel to 19

Resilience & Insurance

Kenyans are value maximisers, not cost minimisers

Lessons from scaling retail health microinsurance in Kenya It is often assumed that people with limited income will always choose the cheapest option available. However, this isn’t always the case. Take Mercy, a single mother in Nairobi[i], for example. When buying school shoes for her children, she opted for a

Payments & Remittances

The evolution of digital payments: New developments, same fundamental questions

From experiencing the informal remittance journey first-hand on the bus to Harare, to unpacking payment system barriers in Côte d’Ivoire and Togo, to developing a cross-border payments strategy in the East African Community – payments is one of our long-standing thematic areas at Cenfri. It’s also the digital financial service

Financial Inclusion

Scaling up health microinsurance in Kenya: Insights and opportunities

How can we prevent high healthcare costs and low insurance penetration from driving people into poverty? Imagine facing a medical emergency without insurance and having to choose between your health and financial stability. This is the harsh reality for many Kenyans, with 38.6% living below the poverty line and catastrophic

Digital Transformation & Data

A pocket guide to navigating the structure of the G20

On 1 December 2024, South Africa will take over the G20 presidency. This is a fantastic opportunity for Africa. In his recent Troika high-level address at the United Nations (UN), International Relations and Cooperation Minister Ronald Lamola, announced that South Africa’s presidency will prioritise the Global South, particularly the African

Financial Integrity & Identity

Unlocking growth: 3 key opportunities for remittance service providers

Many remittance service providers (RSPs) face a tough balancing act; they’re trying to innovate and grow, but it feels like they’re driving with the brakes on. On one side, they need to expand and lower costs to reach more customers, but on the other, strict compliance rules are slowing them

Consumer Outcomes

The Africa Fintech Hub – a platform designed to strengthen fintechs in Africa

Fintechs have the potential to significantly improve the options available to financially underserved individuals. Many fintech start-ups in Africa, however, struggle to reach the scale and level of maturity that would make them viable alternatives to the offerings from traditional financial service providers. This is particularly true for fintechs launched

Consumer Outcomes

Supporting the development of a digital finance index

Digital financial services are transforming global financial service provision and access. Rapid developments in fintech are disrupting and transforming financial landscapes worldwide, leading to new partnerships, including those with traditional financial service providers, to better serve existing customers and reach previously underserved consumer segments. However, the benefits of DFS are

Resilience & Insurance

5 lessons for designing fit-for-purpose health microinsurance

Gakere is a 49-year-old mechanic from Nairobi, and like 77% of adults in Kenya, he does not have National Hospital Insurance Fund (NHIF) or private health insurance. “If I fall sick, I treat myself. As you can see I do very strenuous jobs and someone who does not have good

Nairobi, Kenya - February 6, 2014: Ripe fruits stacked at a local fruit and vegetable market on February 6, 2014. Nairobi, Kenya. The market is frequently visited by locals and tourists.
MSMEs, Ecosystems & Economic Opportunity

Private sector partnerships for MSME resilience: Learnings from Africa

Opportunities await insurers and tech providers who are willing to work together Insurance is a key tool that provides businesses with protection and resilience against risks and that enables them to better bounce back from shocks experienced. However – despite its potential positive impact – micro, small and medium enterprises

Digital Transformation & Data

Digitalisation is an opportunity to accelerate the recovery of the tourism industry

In the past decade, the government of Rwanda has made significant investments in the tourism sector, positioning it as a vital driver of economic development and decentralization, catering to both domestic and international visitors. As part of the Rwanda Economy Digitalisation Programme, we conducted a landscaping study of the tourism