Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

We are aware of the importance of women’s financial inclusion and apply a gender lens to much of our work. 

Financial Inclusion

Diverse paths: Finance for women’s nano and micro enterprises

Women-led nano and micro enterprises (WNMEs) are central to local economies and household livelihoods, yet they remain underserved by mainstream financial systems. This new CGAP report, Diverse Paths: Finance for Women’s Nano and Micro Enterprises, draws on research from India, Kenya, and Uganda to explore the structural and financial barriers

Consumer Outcomes

7 Lessons from 2024

Our work at Cenfri rarely follows the typical rhythms of the calendar year, yet, as 2024 draws to a close, we thought it would be good to reflect on what we’ve achieved. It’s been a busy few months: we’ve worked on around 50 projects and undertaken work-related travel to 19

Resilience & Insurance

Kenyans are value maximisers, not cost minimisers

Lessons from scaling retail health microinsurance in Kenya It is often assumed that people with limited income will always choose the cheapest option available. However, this isn’t always the case. Take Mercy, a single mother in Nairobi[i], for example. When buying school shoes for her children, she opted for a

Payments & Remittances

The evolution of digital payments: New developments, same fundamental questions

From experiencing the informal remittance journey first-hand on the bus to Harare, to unpacking payment system barriers in Côte d’Ivoire and Togo, to developing a cross-border payments strategy in the East African Community – payments is one of our long-standing thematic areas at Cenfri. It’s also the digital financial service

Financial Inclusion

Scaling up health microinsurance in Kenya: Insights and opportunities

How can we prevent high healthcare costs and low insurance penetration from driving people into poverty? Imagine facing a medical emergency without insurance and having to choose between your health and financial stability. This is the harsh reality for many Kenyans, with 38.6% living below the poverty line and catastrophic

Digital Transformation & Data

A pocket guide to navigating the structure of the G20

On 1 December 2024, South Africa will take over the G20 presidency. This is a fantastic opportunity for Africa. In his recent Troika high-level address at the United Nations (UN), International Relations and Cooperation Minister Ronald Lamola, announced that South Africa’s presidency will prioritise the Global South, particularly the African

Financial Integrity & Identity

Unlocking growth: 3 key opportunities for remittance service providers

Many remittance service providers (RSPs) face a tough balancing act; they’re trying to innovate and grow, but it feels like they’re driving with the brakes on. On one side, they need to expand and lower costs to reach more customers, but on the other, strict compliance rules are slowing them

Consumer Outcomes

The Africa Fintech Hub – a platform designed to strengthen fintechs in Africa

Fintechs have the potential to significantly improve the options available to financially underserved individuals. Many fintech start-ups in Africa, however, struggle to reach the scale and level of maturity that would make them viable alternatives to the offerings from traditional financial service providers. This is particularly true for fintechs launched

Consumer Outcomes

Supporting the development of a digital finance index

Digital financial services are transforming global financial service provision and access. Rapid developments in fintech are disrupting and transforming financial landscapes worldwide, leading to new partnerships, including those with traditional financial service providers, to better serve existing customers and reach previously underserved consumer segments. However, the benefits of DFS are

Resilience & Insurance

5 lessons for designing fit-for-purpose health microinsurance

Gakere is a 49-year-old mechanic from Nairobi, and like 77% of adults in Kenya, he does not have National Hospital Insurance Fund (NHIF) or private health insurance. “If I fall sick, I treat myself. As you can see I do very strenuous jobs and someone who does not have good

Nairobi, Kenya - February 6, 2014: Ripe fruits stacked at a local fruit and vegetable market on February 6, 2014. Nairobi, Kenya. The market is frequently visited by locals and tourists.
MSMEs, Ecosystems & Economic Opportunity

Private sector partnerships for MSME resilience: Learnings from Africa

Opportunities await insurers and tech providers who are willing to work together Insurance is a key tool that provides businesses with protection and resilience against risks and that enables them to better bounce back from shocks experienced. However – despite its potential positive impact – micro, small and medium enterprises

Consumer Outcomes

Exploring women’s experiences with digital financial services in Africa

This blog series was written as part of GIZ’s Governance of Digital Finance project. Women across Sub-Saharan Africa (SSA) are driving economic growth, with women-led businesses contributing approximately 13% to Africa’s total GDP. Digital financial services (DFS) play a key role in supporting their contributions. However, several challenges continue to

Consumer Outcomes

Why are women more vulnerable to risk in digital financial services?

This blog was written as part of GIZ’s Governance of Digital Finance project. Blog 2 of 3.  In our previous blog, we noted that despite increased access to mobile phones and identity documentation (IDs), women in sub-Saharan Africa remain less likely to hold a formal financial or mobile money account.

Consumer Outcomes

Risk and reality: Digital financial services for women cross-border traders

This blog was written as part of GIZ’s Governance of Digital Finance project. Blog 3 of 3.  Women-owned MSMEs (WMSMEs) create an estimated 18 million jobs across the continent and contribute approximately 13% to Africa’s total GDP. Within the broader WMSME landscape, cross-border trade represents a crucial yet often overlooked

Financial Inclusion

Why are more women in Africa not making use of digital financial services?

This blog was written as part of GIZ’s Governance of Digital Finance project. Blog 1 of 3.  According to the 2025 Findex, women’s account ownership now stands at 77% globally, up from 58% in 2014. This progress matters, as digital financial services (DFS) are shown to enhance women’s economic opportunities

Consumer Outcomes

Making financial systems work for the lived realities of women

Too often, financial systems overlook the lived realities of women, leading to products, policies, and market structures that do not adequately serve them. In an effort to change this, Cenfri applies a gender lens across its financial inclusion and market diagnostics work. We have developed a portfolio of related work

Consumer Outcomes

Looking back at 2025 and forward to 2026

For those in development, 2025 has been a bit of a wild ride and many organisations have been doing some introspection. The team at Cenfri has been thinking about how we can continue to pursue evidence-driven impact, financial independence and sustainability with an inspired, capable and purpose-driven team (our enduring