Now reading: Understanding account usage through a consumer lens

Payments & Remittances


Cenfri has broad experience in fit-for-purpose payment systems in emerging markets, particularly in Africa. We work towards making retail payments a public good, assisting central banks, payments operators and payment system participants navigate domestic and cross-border payments modernisation in a manner that contributes to economic inclusion.

We have worked extensively in instant/faster retail payment systems and in improving access to remittances for low-income households. Other projects range from diagnostic and landscaping studies, developing a national payments vision, to analysing payments legislation and regulation, and feasibility studies on central bank digital currency (CBDC). The convergence of payments and identity, as well as the focus on digitising the entire value chain rather than limited use cases, is central to our theory of change in digital payments.

We have worked with IFAD’s Financing Facility for Remittances, the World Bank, the Millennium Challenge Corporation, AfricaNenda, FSD Africa, FSD Kenya, GIZ, UNCDF, BankservAfrica, Finmark Trust, the African Union and the Alliance for Financial Inclusion.

Financial Inclusion

Understanding account usage through a consumer lens

Over the past five years, the move towards digital financial services and simplified account opening procedures has improved the take-up of accounts by the low-income sector. The 2014 global Findex data highlighted that the number of people without access to formal accounts decreased from 2.5 billion in 2011 to 2

Read More »
Consumer Outcomes

Women on the move: Harnessing the economic forces of cross-border mobility in ASEAN

Financial services, including savings accounts and investments into capital assets such as land, have traditionally excluded women in the ASEAN region. Evidence shows that including them can greatly influence the intergenerational wealth of their families. This report focuses on the role played by remittances in achieving broader development objectives with

Read More »
Digital Transformation & Data

Managing risk whilst facilitating innovation: The case of m-insurance in Zambia

Zambia is one of nine countries in sub-Saharan Africa with more registered mobile money accounts than bank accounts (GSMA, 2013). Previous case studies investigating the rise of m-insurance (i.e. microinsurance sold through mobile phones) in Zimbabwe and Tanzania, highlighted that whilst m-insurance initiatives have the potential to enhance access to

Read More »
Digital Transformation & Data

Un-networked retailers: A growing channel for financial services distribution?

Agent networks are critical for expanding access to financial services in developing countries. They enable providers to offer viable cost-effective financial services at scale in developing countries reaching previously unserved and underserved adults. The focus has traditionally been on networked agents but increasingly providers are recognising the potential of un-networked

Read More »
Digital Transformation & Data

Designing mobile microinsurance products

Increasingly, the mobile phone is being used throughout the microinsurance value chain to enable access to insurance for millions of people who otherwise would have no cover. CGAP’s recent brief notes that mobile microinsurance products are not only growing in number with 15 new products launched in the first eight

Read More »
Digital Transformation & Data

The emergence of entry-level bank branches in South Africa

Between 2003 and 2011, the provision of bank accounts in South Africa grew from 30% to 46%. Technology and branchless solutions play key roles in improving access to financial services. Physical bank branches are, however, often critical to persistent high-value take-up and use of financial products as it plays an

Read More »
Financial Inclusion

The South Africa-SADC remittance channel

In 2012, it was estimated that 3.3m SADC migrant workers in South Africa sent around R11.2 billion home each year; R7.6 billion of which is estimated to flow through informal channels such as sending cash with a bus or taxi driver. The sheer volume of cross-border remittance flows and the

Read More »
Financial Inclusion

Remittance study on Zimbabwe migrant workers in South Africa

This 2010 study is concerned with the remittance of funds to Zimbabwe from South Africa and assesses the suitability of the 90-day casual worker’s permit issued to Zimbabweans as a tool for financial inclusion with a focus on the remittance of funds to Zimbabwe. Whilst the 90-day permit ceased to

Read More »
women going shopping in Zimbabwe
Financial Inclusion

Zimbabwe Remittance Corridor

This study, undertaken by Saul Kerzner, was commissioned by Cenfri, on behalf of the FinMark Trust, to sketch a picture of the remittances landscape in the Johannesburg-Zimbabwe corridor. The aim was to build an understanding of the dynamics of remittances sent to Zimbabwe and the drivers of change and to

Read More »
Financial Inclusion

Reviewing the regulatory framework for money transfers in South Africa

As economic hub of the region, South Africa attracts a large number of migrant workers from neighbouring countries, many of them without the necessary documentation and work permits. Regardless of their status, migrants send money home to families that are often dependent on these remittances for survival. Though the majority

Read More »
Financial Inclusion

Understanding account usage through a consumer lens

Over the past five years, the move towards digital financial services and simplified account opening procedures has improved the take-up of accounts by the low-income sector. The 2014 global Findex data highlighted that the number of people without access to formal accounts decreased from 2.5 billion in 2011 to 2

Consumer Outcomes

Women on the move: Harnessing the economic forces of cross-border mobility in ASEAN

Financial services, including savings accounts and investments into capital assets such as land, have traditionally excluded women in the ASEAN region. Evidence shows that including them can greatly influence the intergenerational wealth of their families. This report focuses on the role played by remittances in achieving broader development objectives with

Digital Transformation & Data

Managing risk whilst facilitating innovation: The case of m-insurance in Zambia

Zambia is one of nine countries in sub-Saharan Africa with more registered mobile money accounts than bank accounts (GSMA, 2013). Previous case studies investigating the rise of m-insurance (i.e. microinsurance sold through mobile phones) in Zimbabwe and Tanzania, highlighted that whilst m-insurance initiatives have the potential to enhance access to

Digital Transformation & Data

Un-networked retailers: A growing channel for financial services distribution?

Agent networks are critical for expanding access to financial services in developing countries. They enable providers to offer viable cost-effective financial services at scale in developing countries reaching previously unserved and underserved adults. The focus has traditionally been on networked agents but increasingly providers are recognising the potential of un-networked

Digital Transformation & Data

Designing mobile microinsurance products

Increasingly, the mobile phone is being used throughout the microinsurance value chain to enable access to insurance for millions of people who otherwise would have no cover. CGAP’s recent brief notes that mobile microinsurance products are not only growing in number with 15 new products launched in the first eight

Digital Transformation & Data

The emergence of entry-level bank branches in South Africa

Between 2003 and 2011, the provision of bank accounts in South Africa grew from 30% to 46%. Technology and branchless solutions play key roles in improving access to financial services. Physical bank branches are, however, often critical to persistent high-value take-up and use of financial products as it plays an

Financial Inclusion

The South Africa-SADC remittance channel

In 2012, it was estimated that 3.3m SADC migrant workers in South Africa sent around R11.2 billion home each year; R7.6 billion of which is estimated to flow through informal channels such as sending cash with a bus or taxi driver. The sheer volume of cross-border remittance flows and the

Financial Inclusion

Remittance study on Zimbabwe migrant workers in South Africa

This 2010 study is concerned with the remittance of funds to Zimbabwe from South Africa and assesses the suitability of the 90-day casual worker’s permit issued to Zimbabweans as a tool for financial inclusion with a focus on the remittance of funds to Zimbabwe. Whilst the 90-day permit ceased to

women going shopping in Zimbabwe
Financial Inclusion

Zimbabwe Remittance Corridor

This study, undertaken by Saul Kerzner, was commissioned by Cenfri, on behalf of the FinMark Trust, to sketch a picture of the remittances landscape in the Johannesburg-Zimbabwe corridor. The aim was to build an understanding of the dynamics of remittances sent to Zimbabwe and the drivers of change and to

Financial Inclusion

Reviewing the regulatory framework for money transfers in South Africa

As economic hub of the region, South Africa attracts a large number of migrant workers from neighbouring countries, many of them without the necessary documentation and work permits. Regardless of their status, migrants send money home to families that are often dependent on these remittances for survival. Though the majority