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Consumer insights and market assessments
Overwhelm and inertia – using consumer insights in financial consumer protection supervision
Consumer outcomes: the holy grail. If you think about it, consumer protection is the ultimate [...]
17 May 2024
The Africa Fintech Hub – a platform designed to strengthen fintechs in Africa
Fintechs have the potential to significantly improve the options available to financially underserved individuals. Many fintech start-ups in Africa, h [...]
9 April 2024
Supporting the development of a digital finance index
Digital financial services are transforming global financial service provision and access. Rapid developments in fintech are disrupting and transformi [...]
20 March 2024
Utilising data to boost Rwanda’s tourism industry
In today's tech-driven world, data has become the compass guiding industries toward innovation and growth. Rwanda's tourism sector stands poised for t [...]
14 August 2023
Reaping the dollar benefits but bearing the costs of cash: Rwanda-DRC informal cross-border trade
Almost [...]
4 August 2023
Revealing the consumer experience of digital finance in low- and middle-income countries
Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, inappr [...]
24 January 2023
Unlocking the digital economy in Senegal
The Mastercard Foundation has set an objective to enable 30 million young Africans, especially women, to secure employmen [...]
8 October 2021
An inclusive digital identity platform in the Pacific Islands
Digital identity is increasingly becoming the key enabler of digital inclusion across the globe. We conducted th [...]
10 June 2021
Eswatini Central Bank Digital Currency diagnostic study
Central banks across the developed and developing world have begun considering the [...]
13 August 2020
Understanding the usage of financial services in Southern Africa
The recent 2017 Findex findings have triggered another round of important discussions on usage in financial inclusion. They highlight that, in the abs [...]
6 September 2018
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