Revealing the consumer experience of digital finance in low- and middle-income countries

Revealing the consumer experience of digital finance in low- and middle-income countries

24 January, 2023    

Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, inappropriate design, fraud, cybercrime, data breaches, opaque pricing, and more.

The Digital finance: The consumer experience, 2023 report, which Cenfri developed for Consumers International, provides an assessment of the scale of the issue across low- and middle-income countries. In evaluating the pain points facing consumers, it provides a much-needed route map for regulators, consumer associations, and market actors to take action. Assessed across four ‘pillars’ of financial consumer protection, the total index score comes in at just 40 out of 100. These results make it clear that more work is needed to build consumer protection frameworks that sufficiently protect and empower consumers.

For more information on this work, please contact christine@cenfri.org.


Read the report in English Size 3MB

Soon to be published in French and Spanish.

 

Similar Articles
Understanding CBDC and its application in emerging markets
Central banks have cited several reasons for considering or piloting central bank digital currencies (CBDC). These inclu...
Revealing the consumer experience of digital finance in low- and middle-income countries
Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, ina...
Cenfri joins the Smart Africa Alliance
Kigali, Monday 29th August 2022  – The ...
Impamvu dukwiriye gushakira inyito mu Kinyarwanda amwe mu magambo y’ikoranabuhanga
Abamenyereye iby’ ikoranabuhanga cyane bazakubwira ko hari amagambo menshi usanga akoreshwa muri urwo rwego, udapfa gusanga mu kiboneza-mvugo cy...