MAP Zimbabwe

MAP Zimbabwe’s 2016 findings were derived from demand-side analysis from quantitative data provided by the 2011 and 2014 FinScope surveys, the Zimbabwe MSME Survey 2012 and primary qualitative research. The supply-side and regulatory analysis pulled data from interviews, mystery shopping and a range of industry documents.

The initial report highlighted seven key drivers that have an impact on financial inclusion in Zimbabwe. These included:

  • Declining income and employment depressing the use of formal financial services
  • Dutch disease, brought on by a strengthening US Dollar, which is driving weak exports and strong imports undermining the productive potential of credit but driving cross-border payments
  • Banks’ contribution to the retail financial market declining, which requires them to re-think their business models to regain ground
  • Payments and mobile money platforms now dominating the retail financial market landscape
  • Cross-border retail money flows being a major growth area for Zimbabwe and fundamental for the economy and households to survive
  • Informal financial services soaring as communities act collectively to survive
  • Private human capital development, specifically financial services to support education, remaining a key priority for most Zimbabweans


Download the diagnostic report

English Size 2mb


Download the synthesis report

English Size 1.2mb


Download the presentation

English Size 1.2mb
Related Content
Zimbabwe-Johannesburg remittance corridor
Zimbabwe is heavily reliant on remittance flows from South Africa and particularly Johannesburg. As many Zimbabweans are undocumented, they cannot acc [...]
To share or not to share
Against the backdrop of the financial sector playing a key role in mobilising resources to achieve economic growth, Zimbabwe has in recent times seen [...]
Regulating for inclusive insurance markets in SADC
SADC faces high levels of exclusion in insurance. It is therefore appropriate for SADC supervisors to pursue inclusive insurance markets based on inte [...]
Managing risk whilst facilitating innovation: The case of m-insurance in Zimbabwe
M-insurance – insurance sold through or with a mobile network operator (MNO) – has gained significant attention in recent years due to its rapid g [...]
Mapping the retail payment services landscape in Zimbabwe
Zimbabwe is unique in that there is a significant proportion of the population who were formerly customers of formal financial institutions who have s [...]
Impact of COVID-19 on the insurance sector – Ghana, Malawi and Zimbabwe
The COVID-19 pandemic and accompanying restrictions by many governments across sub-Saharan Africa (SSA) have for [...]