Means to an end: A conceptual framework for outcomes of financial service usage

Means to an end: A conceptual framework for outcomes of financial service usage

August 14, 2018    
Why focus on outcomes of use?

The drive for greater financial inclusion is based on the understanding that financial inclusion has impacts on public policy goals such as socioeconomic development, poverty alleviation and growth. Financial sector policymakers set financial inclusion targets and design interventions towards these ultimate impacts, and development partners aim to support them in this mission. But how do they know whether financial inclusion is rendering impact; and, if not, what needs to change?

The mandate of i2i’s measurement team is to evolve the way in which financial inclusion is measured to inform market players and policymakers in their quest for impact. Initially, our focus was on better understanding and measuring the use of financial inclusion, on the assumption that the more people use financial products – as opposed to mere uptake of financial services – the greater the impact on national policy objectives.

Download the report Size 3MB


Insight2impact (i2ifacility) was funded by the Bill and Melinda Gates Foundation in partnership with the Mastercard Foundation. The programme was established and driven by Cenfri and Finmark Trust.

Similar Articles
Can Africa really ‘build back better’?
How financial inclusion must evolve to enable a COVID-19 recovery Sub-Saharan Africa h...
A trial by fire
The future of financial health measurement What ...
Measuring financial health: What policymakers need to know
Financial health is a potentially powerful concept that is attracting interest around the world....