Means to an end: A conceptual framework for outcomes of financial service usage
Means to an end: A conceptual framework for outcomes of financial service usageAugust 14, 2018 •
Why focus on outcomes of use?
The drive for greater financial inclusion is based on the understanding that financial inclusion has impacts on public policy goals such as socioeconomic development, poverty alleviation and growth. Financial sector policymakers set financial inclusion targets and design interventions towards these ultimate impacts, and development partners aim to support them in this mission. But how do they know whether financial inclusion is rendering impact; and, if not, what needs to change?
The mandate of i2i’s measurement team is to evolve the way in which financial inclusion is measured to inform market players and policymakers in their quest for impact. Initially, our focus was on better understanding and measuring the use of financial inclusion, on the assumption that the more people use financial products – as opposed to mere uptake of financial services – the greater the impact on national policy objectives.