Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

We are aware of the importance of women’s financial inclusion and apply a gender lens to much of our work. 

Financial Inclusion

The South Africa-SADC remittance channel

In 2012, it was estimated that 3.3m SADC migrant workers in South Africa sent around R11.2 billion home each year; R7.6 billion of which is estimated to flow through informal channels such as sending cash with a bus or taxi driver. The sheer volume of cross-border remittance flows and the

Financial Inclusion

Kenya’s microinsurance landscape

In 2010, conservative estimates of the voluntary microinsurance market was 150,000-200,000 policyholders, but if formal credit life insurance policies are added to this number, the estimate increases to 650,000-700,000 users (3% of the Kenyan adult population). If only 1 million M-PESA users and 1 million Kenyans with bank accounts who

Financial Inclusion

Conservative compliance behaviour in South Africa

The quest for inclusive financial markets is a challenge for both business and regulatory models as it requires new and largely unknown portions of the market to be served. This quest can at times be frustrated by regulatory barriers to inclusion that make it costly to provide financial services to

Financial Inclusion

Mzansi and Zimele product standards in South Africa

Insurance usage in South Africa has for a long time been out of reach of the majority of the low-income population. In 2004, the FinScope survey of financial services usage reported that only 13% of the country’s low-income population had at least one long-term insurance product. The usage figure for

Financial Inclusion

Funeral insurance

Funeral insurance is not just insurance business as usual and requires a dedicated understanding of the dynamics driving funeral insurance markets. This applies to both insurers seeking to effectively target and distribute it, as well as for regulators seeking to find the right regulatory approach to it. Published by ILO

Financial Inclusion

Swaziland’s microinsurance landscape

Microinsurance (or insurance in general) may not be affordable to all Swazis. Below a certain income threshold, non-market interventions such as public social safety nets can play the role of insurance. With this in mind, the market opportunity for microinsurance in Swaziland is estimated to stand at about 633,000 people.

Digital Transformation & Data

Microinsurance innovation in Brazil

These 2011 case studies on microinsurance innovation in Brazil forms part of a series on alternative, innovative microinsurance distribution models. These case studies are focused on retailer, utility and telecommunications distribution of microinsurance. The first case study covers the partnerships between Mapfre, an insurance company, and Casas Bahia and Vivo,

Financial Inclusion

Informal insurance markets

This 2010 presentation tackled the issue of informal insurance markets at the Financial Stability Institute’s meeting on microinsurance.

Financial Inclusion

Microinsurance innovation in Colombia

This 2011 case study on microinsurance innovation in Colombia forms part of a series of case studies on alternative, innovative microinsurance distribution models prepared for the ILO’s Microinsurance Innovation Facility. The case study covers three channels, namely the partnership between Codensa, an electricity utility company, and the insurance company Mapfre;