Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

We are aware of the importance of women’s financial inclusion and apply a gender lens to much of our work. 

Financial Inclusion

The nature of informality in the South African funeral services market

Implications for policymakers and regulators Funeral insurance is the most prevalent form of insurance in South Africa with just less than 90% of all risk cover being attributed to this form of insurance, more than a quarter of which is informal. This 2012 paper presents the nature of informality in

Financial Inclusion

Update on microinsurance innovation in Colombia

This case study on microinsurance innovation in Colombia forms part of a series of case studies on alternative, innovative microinsurance distribution models prepared for the International Labour Organization’s Microinsurance Innovation Facility. The case study covers three channels, namely the partnership between Codensa, an electricity utility company, and the insurance company Mapfre;

Digital Transformation & Data

Beyond sales

New Frontiers in Microinsurance Distribution The International Labour Organization’s (ILO) Microinsurance Innovation Facility (MIF) commissioned Cenfri to compare innovative distribution models from India, South Africa, Colombia and Brazil. The study was based on several case studies conducted and commissioned by Cenfri. The aim was to create a typology for innovative

Financial Inclusion

Tanzania access to insurance

This series of documents brings together research and analysis on the country context, demand, supply and regulatory framework for insurance in Tanzania. It includes a series of eight documents, consisting of one headline findings document and seven input documents, each focusing on a specific thematic area that build ups the

Financial Inclusion

Mapping the retail payment services landscape in Zimbabwe

Zimbabwe is unique in that there is a significant proportion of the population who were formerly customers of formal financial institutions who have since left the system, often due to mistrust in market stability. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in

Financial Inclusion

Mapping the retail payment services landscape in Mozambique

41.14% of the adult population Mozambique has either never heard of a bank (22.5%) or does not know what it is (18.9%). There still remains a long way to go before electronic payments become part of daily life for most Mozambicans. This 2012 study analysed the country context, demand, supply

Financial Inclusion

Mapping the retail payment services landscape in Malawi

In Malawi, 81% of people do not have access to formal payment services or mobile phones. Few financial institutions (public or private) actively pursue the unbanked market through technology and new distribution channels. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in Malawi

Financial Inclusion

The South African market for hospital cash plan insurance

In 2012, there were estimated to be between 1 and 1.5 million hospital cash plan (HCP) policies in effect in South Africa, with total lives covered estimated to be 2.4 million people. The market is relatively large and rapidly growing with an estimated 50,000 new policies sold every month This

Financial Inclusion

Opportunities for insurance inclusion in Nigeria

In 2011, insurance reach in Nigeria was extremely low and the market was plagued by a number of challenges, many of them relating to distribution. The reach of the insurance market was limited to the higher-income, formally-employed male market and even those who were supposed to have compulsory insurance (e.g.