41.14% of the adult population Mozambique has either never heard of a bank (22.5%) or does not know what it is (18.9%). There still remains a long way to go before electronic payments become part of daily life for most Mozambicans.

This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in Mozambique in order to conclude on the scope for retail payment services to play a transformative financial inclusion role, and the market and regulatory challenges to be overcome for that potential to be realised. This report forms part of a series of studies that also covers Malawi, Zimbabwe and Zambia.