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Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Making Access to Financial Services Possible or MAP (in partnership with UNCDF and FinMark Trust)
insight2impact or i2i (in partnership with the Bill & Melinda Gates Foundation and the Mastercard Foundation)
Risk, Remittances and Integrity or RRI (with FSD Africa)
Remittance Access Initiative (with IFAD’s Financing Facility for Remittances)

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

Digital Transformation & Data

Beyond sales

New Frontiers in Microinsurance Distribution The International Labour Organization’s (ILO) Microinsurance Innovation Facility (MIF) commissioned Cenfri to compare innovative distribution models from India, South Africa, Colombia and Brazil. The study was based on several case studies conducted and commissioned by Cenfri. The aim was to create a typology for innovative

Read More »
Financial Inclusion

Tanzania access to insurance

This series of documents brings together research and analysis on the country context, demand, supply and regulatory framework for insurance in Tanzania. It includes a series of eight documents, consisting of one headline findings document and seven input documents, each focusing on a specific thematic area that build ups the

Read More »
Financial Inclusion

Mapping the retail payment services landscape in Zimbabwe

Zimbabwe is unique in that there is a significant proportion of the population who were formerly customers of formal financial institutions who have since left the system, often due to mistrust in market stability. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in

Read More »
Financial Inclusion

Mapping the retail payment services landscape in Mozambique

41.14% of the adult population Mozambique has either never heard of a bank (22.5%) or does not know what it is (18.9%). There still remains a long way to go before electronic payments become part of daily life for most Mozambicans. This 2012 study analysed the country context, demand, supply

Read More »
Financial Inclusion

Mapping the retail payment services landscape in Malawi

In Malawi, 81% of people do not have access to formal payment services or mobile phones. Few financial institutions (public or private) actively pursue the unbanked market through technology and new distribution channels. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in Malawi

Read More »
Financial Inclusion

The South African market for hospital cash plan insurance

In 2012, there were estimated to be between 1 and 1.5 million hospital cash plan (HCP) policies in effect in South Africa, with total lives covered estimated to be 2.4 million people. The market is relatively large and rapidly growing with an estimated 50,000 new policies sold every month This

Read More »
Financial Inclusion

Opportunities for insurance inclusion in Nigeria

In 2011, insurance reach in Nigeria was extremely low and the market was plagued by a number of challenges, many of them relating to distribution. The reach of the insurance market was limited to the higher-income, formally-employed male market and even those who were supposed to have compulsory insurance (e.g.

Read More »
Financial Inclusion

The South Africa-SADC remittance channel

In 2012, it was estimated that 3.3m SADC migrant workers in South Africa sent around R11.2 billion home each year; R7.6 billion of which is estimated to flow through informal channels such as sending cash with a bus or taxi driver. The sheer volume of cross-border remittance flows and the

Read More »
Financial Inclusion

Kenya’s microinsurance landscape

In 2010, conservative estimates of the voluntary microinsurance market was 150,000-200,000 policyholders, but if formal credit life insurance policies are added to this number, the estimate increases to 650,000-700,000 users (3% of the Kenyan adult population). If only 1 million M-PESA users and 1 million Kenyans with bank accounts who

Read More »
Financial Inclusion

Conservative compliance behaviour in South Africa

The quest for inclusive financial markets is a challenge for both business and regulatory models as it requires new and largely unknown portions of the market to be served. This quest can at times be frustrated by regulatory barriers to inclusion that make it costly to provide financial services to

Read More »
Digital Transformation & Data

Beyond sales

New Frontiers in Microinsurance Distribution The International Labour Organization’s (ILO) Microinsurance Innovation Facility (MIF) commissioned Cenfri to compare innovative distribution models from India, South Africa, Colombia and Brazil. The study was based on several case studies conducted and commissioned by Cenfri. The aim was to create a typology for innovative

Financial Inclusion

Tanzania access to insurance

This series of documents brings together research and analysis on the country context, demand, supply and regulatory framework for insurance in Tanzania. It includes a series of eight documents, consisting of one headline findings document and seven input documents, each focusing on a specific thematic area that build ups the

Financial Inclusion

Mapping the retail payment services landscape in Zimbabwe

Zimbabwe is unique in that there is a significant proportion of the population who were formerly customers of formal financial institutions who have since left the system, often due to mistrust in market stability. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in

Financial Inclusion

Mapping the retail payment services landscape in Mozambique

41.14% of the adult population Mozambique has either never heard of a bank (22.5%) or does not know what it is (18.9%). There still remains a long way to go before electronic payments become part of daily life for most Mozambicans. This 2012 study analysed the country context, demand, supply

Financial Inclusion

Mapping the retail payment services landscape in Malawi

In Malawi, 81% of people do not have access to formal payment services or mobile phones. Few financial institutions (public or private) actively pursue the unbanked market through technology and new distribution channels. This 2012 study analysed the country context, demand, supply and regulatory framework for payment services in Malawi

Financial Inclusion

The South African market for hospital cash plan insurance

In 2012, there were estimated to be between 1 and 1.5 million hospital cash plan (HCP) policies in effect in South Africa, with total lives covered estimated to be 2.4 million people. The market is relatively large and rapidly growing with an estimated 50,000 new policies sold every month This

Financial Inclusion

Opportunities for insurance inclusion in Nigeria

In 2011, insurance reach in Nigeria was extremely low and the market was plagued by a number of challenges, many of them relating to distribution. The reach of the insurance market was limited to the higher-income, formally-employed male market and even those who were supposed to have compulsory insurance (e.g.

Financial Inclusion

The South Africa-SADC remittance channel

In 2012, it was estimated that 3.3m SADC migrant workers in South Africa sent around R11.2 billion home each year; R7.6 billion of which is estimated to flow through informal channels such as sending cash with a bus or taxi driver. The sheer volume of cross-border remittance flows and the

Financial Inclusion

Kenya’s microinsurance landscape

In 2010, conservative estimates of the voluntary microinsurance market was 150,000-200,000 policyholders, but if formal credit life insurance policies are added to this number, the estimate increases to 650,000-700,000 users (3% of the Kenyan adult population). If only 1 million M-PESA users and 1 million Kenyans with bank accounts who

Financial Inclusion

Conservative compliance behaviour in South Africa

The quest for inclusive financial markets is a challenge for both business and regulatory models as it requires new and largely unknown portions of the market to be served. This quest can at times be frustrated by regulatory barriers to inclusion that make it costly to provide financial services to