Financial Inclusion


Whether it is digital payments, resilience for MSMEs or financial integrity, much of our work is underpinned by the desire to create more inclusive financial systems and services. Cenfri has successfully implemented several multi-year financial inclusion programmes:

Making Access to Financial Services Possible or MAP (in partnership with UNCDF and FinMark Trust)
insight2impact or i2i (in partnership with the Bill & Melinda Gates Foundation and the Mastercard Foundation)
Risk, Remittances and Integrity or RRI (with FSD Africa)
Remittance Access Initiative (with IFAD’s Financing Facility for Remittances)

Our view is that while financial inclusion targets (such as the percentage of adults with a bank account) are valid, they don’t tell you much when tracked in isolation. It is important to understand whether people use their financial services, and if so, whether this enables them to meet their needs. We have developed six financial inclusion measurement frameworks that outline this expanded understanding of financial inclusion.

We acknowledge the importance of women’s financial inclusion and apply a gender lens to much of our work.

Digital Transformation & Data

Microinsurance innovation in Brazil

These 2011 case studies on microinsurance innovation in Brazil forms part of a series on alternative, innovative microinsurance distribution models. These case studies are focused on retailer, utility and telecommunications distribution of microinsurance. The first case study covers the partnerships between Mapfre, an insurance company, and Casas Bahia and Vivo,

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Financial Inclusion

Informal insurance markets

This 2010 presentation tackled the issue of informal insurance markets at the Financial Stability Institute’s meeting on microinsurance.

Read More »
Financial Inclusion

Microinsurance innovation in Colombia

This 2011 case study on microinsurance innovation in Colombia forms part of a series of case studies on alternative, innovative microinsurance distribution models prepared for the ILO’s Microinsurance Innovation Facility. The case study covers three channels, namely the partnership between Codensa, an electricity utility company, and the insurance company Mapfre;

Read More »
Digital Transformation & Data

New frontiers in microinsurance distribution

The International Labour Organization’s (ILO) Microinsurance Innovation Facility (MIF) commissioned Cenfri to compare innovative distribution models from India, South Africa, Colombia and Brazil. The study was based on several case studies conducted and commissioned by Cenfri. The aim was to create a typology for innovative microinsurance distribution channels and extract

Read More »
Financial Inclusion

Remittance study on Zimbabwe migrant workers in South Africa

This 2010 study is concerned with the remittance of funds to Zimbabwe from South Africa and assesses the suitability of the 90-day casual worker’s permit issued to Zimbabweans as a tool for financial inclusion with a focus on the remittance of funds to Zimbabwe. Whilst the 90-day permit ceased to

Read More »
Financial Inclusion

Microinsurance in Mozambique

This body of work aimed to map the landscape of microinsurance in Mozambique with the objective to identify the barriers to and opportunities for insurance market development and to make regulatory and market-related recommendations for future development. This document provides summaries of the regulatory and insurance industry analyses, the take-up

Read More »
women going shopping in Zimbabwe
Financial Inclusion

Zimbabwe Remittance Corridor

This study, undertaken by Saul Kerzner, was commissioned by Cenfri, on behalf of the FinMark Trust, to sketch a picture of the remittances landscape in the Johannesburg-Zimbabwe corridor. The aim was to build an understanding of the dynamics of remittances sent to Zimbabwe and the drivers of change and to

Read More »
Financial Inclusion

South Africa: Demand-side analysis of market for medical schemes

During the last ten years, South Africa has achieved remarkable progress in the area of financial inclusion for lower-income households in specifically the banking and, to a lesser degree, insurance markets. Limited progress has been made in expanding medical schemes (government’s chosen vehicle for private health financing) to more South

Read More »
Financial Inclusion

Reviewing the regulatory framework for money transfers in South Africa

As economic hub of the region, South Africa attracts a large number of migrant workers from neighbouring countries, many of them without the necessary documentation and work permits. Regardless of their status, migrants send money home to families that are often dependent on these remittances for survival. Though the majority

Read More »
Financial Inclusion

The impact of RICA on financial inclusion in South Africa

In 2009, the South African government amended the Regulation of Interception of Communications Act (RICA) by introducing identification and verification measures for mobile phone users. The country’s experience of introducing similar requirements under the Financial Intelligence Centre Act (FICA) showed that identity verification could be a problematic requirement for low-income

Read More »
Digital Transformation & Data

Microinsurance innovation in Brazil

These 2011 case studies on microinsurance innovation in Brazil forms part of a series on alternative, innovative microinsurance distribution models. These case studies are focused on retailer, utility and telecommunications distribution of microinsurance. The first case study covers the partnerships between Mapfre, an insurance company, and Casas Bahia and Vivo,

Financial Inclusion

Informal insurance markets

This 2010 presentation tackled the issue of informal insurance markets at the Financial Stability Institute’s meeting on microinsurance.

Financial Inclusion

Microinsurance innovation in Colombia

This 2011 case study on microinsurance innovation in Colombia forms part of a series of case studies on alternative, innovative microinsurance distribution models prepared for the ILO’s Microinsurance Innovation Facility. The case study covers three channels, namely the partnership between Codensa, an electricity utility company, and the insurance company Mapfre;

Digital Transformation & Data

New frontiers in microinsurance distribution

The International Labour Organization’s (ILO) Microinsurance Innovation Facility (MIF) commissioned Cenfri to compare innovative distribution models from India, South Africa, Colombia and Brazil. The study was based on several case studies conducted and commissioned by Cenfri. The aim was to create a typology for innovative microinsurance distribution channels and extract

Financial Inclusion

Remittance study on Zimbabwe migrant workers in South Africa

This 2010 study is concerned with the remittance of funds to Zimbabwe from South Africa and assesses the suitability of the 90-day casual worker’s permit issued to Zimbabweans as a tool for financial inclusion with a focus on the remittance of funds to Zimbabwe. Whilst the 90-day permit ceased to

Financial Inclusion

Microinsurance in Mozambique

This body of work aimed to map the landscape of microinsurance in Mozambique with the objective to identify the barriers to and opportunities for insurance market development and to make regulatory and market-related recommendations for future development. This document provides summaries of the regulatory and insurance industry analyses, the take-up

women going shopping in Zimbabwe
Financial Inclusion

Zimbabwe Remittance Corridor

This study, undertaken by Saul Kerzner, was commissioned by Cenfri, on behalf of the FinMark Trust, to sketch a picture of the remittances landscape in the Johannesburg-Zimbabwe corridor. The aim was to build an understanding of the dynamics of remittances sent to Zimbabwe and the drivers of change and to

Financial Inclusion

South Africa: Demand-side analysis of market for medical schemes

During the last ten years, South Africa has achieved remarkable progress in the area of financial inclusion for lower-income households in specifically the banking and, to a lesser degree, insurance markets. Limited progress has been made in expanding medical schemes (government’s chosen vehicle for private health financing) to more South

Financial Inclusion

Reviewing the regulatory framework for money transfers in South Africa

As economic hub of the region, South Africa attracts a large number of migrant workers from neighbouring countries, many of them without the necessary documentation and work permits. Regardless of their status, migrants send money home to families that are often dependent on these remittances for survival. Though the majority

Financial Inclusion

The impact of RICA on financial inclusion in South Africa

In 2009, the South African government amended the Regulation of Interception of Communications Act (RICA) by introducing identification and verification measures for mobile phone users. The country’s experience of introducing similar requirements under the Financial Intelligence Centre Act (FICA) showed that identity verification could be a problematic requirement for low-income