Recognising the importance of digital payments as a contributor to financial inclusion, central banks in low-and-middle-income countries (LMICs) are increasingly looking to address the remaining
Gakere is a 49-year-old mechanic from Nairobi, and like 77% of adults in Kenya, he does not have National Hospital Insurance Fund (NHIF) or private
Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, inappropriate design, fraud, cybercrime, data breaches,
To support regulatory authorities in sub-Saharan Africa in promoting inclusive insurance market development, there is a need to strike a balance between innovation and the
The authors of this report would like to acknowledge the support of the International Dialogue on Consumer Protection in Context of the SDGs, coordinated by
The retail and trade (merchant) sector is one of the priority sectors for the Rwanda Economy Digitalisation Programme. The sector and its upstream activities generate
