Our approach starts with the needs of the consumer in the context of their environment. We assist businesses consider options to build better products, enter new markets, develop innovation strategies and navigate related regulatory constraints.
Services we provide:
Strategic advice and risk analysis (helping to build the business case for inclusive products and services)
Consumer research and customer-centric product design (qualitative and quantitative research, behavioural interventions, and product and service design)
Market, ecosystem and regulatory analysis (to help businesses assess the market potential and navigate the regulatory environment)
Project collaborations
InnoLab engagements span various research areas including insurance, health financing, remittances and new technologies in distribution. For example
We are working with 14 remittance service providers in 7 African countries to improve access to cheaper, faster and safer remittance services through identity proofing and related customer due diligence (CDD) and know-your-customer (KYC) innovations
Cenfri is working with Britam, M-TIBA and the Swiss Capacity Building Facility to scale up accessible mobile health insurance in Kenya
To better understand the financial needs of platform users, we undertook consumer research on behalf of iBuild, which offers a secure method to connect people in Kenya who want to build or renovate with contractors and construction suppliers
To find out more about the InnoLab, please contact mia@cenfri.org.
In our previous article, we reflected on the different ways that stakeholders can ensure the Cape Town tech ecosystem produces valuable innovation that is as inclusive as possible. While writing that article, the world changed. With many countries now applying varying degrees of social distancing, and with South Africa having
“The idea is that tensions and challenges in the city region also point to opportunities for innovation and that effectively harnessing the city’s diversity could provide Cape Town’s innovation ecosystem with a competitive advantage and distinguishing identity.” Last year, Cape Town made the top 30 global tech cities in the
In our previous article, we reflected on the different ways that stakeholders can ensure the Cape Town tech ecosystem produces valuable innovation that is as inclusive as possible. While writing that article, the world changed. With many countries now applying varying degrees of social distancing, and with South Africa having
“The idea is that tensions and challenges in the city region also point to opportunities for innovation and that effectively harnessing the city’s diversity could provide Cape Town’s innovation ecosystem with a competitive advantage and distinguishing identity.” Last year, Cape Town made the top 30 global tech cities in the
