Now reading: Consumer protection in digital finance

Policy and Regulation


We use our expertise in a variety of financial sectors, in advising the development of inclusion-friendly financial-sector policy and regulation. The work we do on any component of the financial sector is always placed within the broader financial policy and regulatory framework, and within a clear understanding of market dynamics and trends.

Our work leverages all financial sector players, including commercial financial service providers, towards providing financial services to lower-income households. While much of our work focuses on policy and regulatory outcomes, we do this in support of private financial-sector development.

Our extensive research in the area of financial policy and regulation spans Africa, Latin America and Asia.

The Latest in Policy and Regulation

Consumer protection in digital finance
The authors of this report would like to acknowledge the support of the International Dialogue on Consumer Protection in Context of the SDGs, [...]
Responsive and responsible regulation
The value of non-legally binding guidance Regulation is the regulator's strongest and most fundamental tool; but it can take years to be [...]
Open finance: Prerequisites and considerations for fit-for-context implementation in Africa
  Data is a powerful enabler of innovation: It helps financial service providers (FSPs) to better understand and serve consumers, as well as [...]
Practice what you preach: Giving consumers a say in consumer protection
New and proposed financial regulations, such as South Africa’s Pension Funds Amendment Bill, often make headline news because of their [...]
Regulatory adaptation: The changing role of financial sector regulators
Considering the changing role of financial regulators and responses to innovation Innovation creates opportunities, enhances efficiencies, [...]
Digitalizing farm to table supply chains in Asia
On-demand transport services and insurtech  Whether as a customer or a business, digital platforms that connect people and services are [...]
Guidance for policymakers on financial health
The UNSGSA Financial Health Working Group (FHWG) was convened by HM Queen Máxima of the Netherlands, the United Nations Secretary-General’s [...]
Central Bank Digital Currency (CBDC) and illicit financial flows
Cenfri, with support from GIZ and in collaboration with On Think Tanks, is hosting a series of digital dialogues to explore issues at the [...]
Transparent supply chains and the role of digital financial services
Cenfri, with support from GIZ and in collaboration with On Think Tanks, is hosting a series of digital dialogues to explore issues at the [...]
Financial sector innovation and cybersecurity risks
Cenfri, with support from GIZ and in collaboration with On Think Tanks, is hosting a series of digital dialogues  to explore issues [...]