Now reading: Revealing the consumer experience of digital finance in low- and middle-income countries

Digital Africa

Ambitions around an increasingly digital and connected Africa, underscored by accelerated digitalisation in response to COVID-19 and technological change, have profound implications for life on the continent.

We are exploring the impact of digitalisation on the:

  • Regulatory environment and governance of data and privacy, digital infrastructure, the digital economy (including employment conditions) and innovations in the financial sector
  • Livelihoods, skills and aspirations of young people
  • Transformation of the financial sector
  • Growth in digital platforms and their role in the economy
  • Innovation enabled through digital technology and related ecosystems
  • Future of Africa (scenarios and forces for a digital Africa)
Digital Africa

Revealing the consumer experience of digital finance in low- and middle-income countries

Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, inappropriate design, fraud, cybercrime, data breaches, opaque pricing, and more. The Digital finance: The consumer experience, 2023 report, which Cenfri developed for Consumers International, provides an assessment of the scale of

24 January, 2023
Digital Africa

Cenfri joins the Smart Africa Alliance

Kigali, Monday 29th August 2022  – The Smart Africa Alliance welcomes Cenfri as an international non-profit member to advance Smart Africa’s digital transformation initiatives. With a mission to accelerate sustainable socio-economic development on the continent, the Smart Africa Alliance has committed, as part of its flagships projects, to the development

29 August, 2022
Data and Analytics

Impamvu dukwiriye gushakira inyito mu Kinyarwanda amwe mu magambo y’ikoranabuhanga

Abamenyereye iby’ ikoranabuhanga cyane bazakubwira ko hari amagambo menshi usanga akoreshwa muri urwo rwego, udapfa gusanga mu kiboneza-mvugo cy’ikinyarwanda. Urugero ni nk’imbaraga za “nucléaire” “data”, “microchips”, n’andi atandukanye. Dufate urugero rw’ijambo ry’Icyongereza ‘Data’, abantu bakunda guhura naryo ahantu henshi hatandukanye. Ubusanzwe rikoreshwa mu gusobanura amakuru dukusanya tukayashyira kuri mudasobwa zacu

11 August, 2022
Digital Africa

Supporting digital transformation in Rwanda

Fiacre Mushimire, Cenfri’s Policy Lead, answered some questions about the breadth of Cenfri’s work in Rwanda. How and when did Cenfri start work in Rwanda? Cenfri was founded in 2008 and first started working in Rwanda in 2014 when we evaluated an agricultural insurance pilot project for Access to Finance

26 July, 2022
The privatisation of governance
Data and Analytics

Data scientists contribute to data-driven policymaking in Rwanda

The Rwanda Economy Digitalisation Programme aims to support the Government of Rwanda in its vision of building an inclusive digital economy using data-driven policymaking. To support data-driven decision making through capacity building and development activities, Cenfri has welcomed eight data science interns to the team. These interns will spend the

20 April, 2022
Digital Africa

Digitally-enabled access to basic services

A scoping study of five African countries Access to basic services –education, energy, health – is an important socio-economic development goal and directly relevant to the achievement of the Sustainable Development Goals. Yet, socio-economic challenges, infrastructure concerns and fiscal constraints still undermine many developing countries’ attempts to provide quality services

5 February, 2022
Unlocking the potential of digital platforms to transform food logistics on the African continent
Digital Africa

Unlocking the potential of digital platforms to transform food logistics in Africa

In our previous article, Can digital platforms transform first mile food logistics in Africa?, we discussed the importance of the agricultural sector to food security, income and employment in Africa as well as some of the challenges the sector faces in efficiently coordinating. We also introduced the role digital logistics platforms can potentially play in improving

12 January, 2022
Can digital platforms transform first mile food logistics in Africa?
Digital Africa

Digitalisation to improve food supply chain efficiency

Can digital platforms transform first mile food logistics in Africa?  The agricultural sector is responsible for food security and is a major contributor to livelihoods across the globe, but particularly in Africa. The supply chains within the sector are vital to ensuring this contribution but they face severe fragmentation and efficiency challenges. Other industries, including logistics, have been disrupted by digital platforms and we want to explore how logistics platforms could improve the efficiency

10 December, 2021
Unlocking the digital economy in Senegal
Digital Africa

Unlocking the digital economy in Senegal

The Mastercard Foundation has set an objective to enable 30 million young Africans, especially women, to secure employment that they see as dignified and fulfilling by 2030. In Senegal, MCF aims to create dignified and fulfilling work for 3 million young people over the coming decade.  This study aimed to understand the

8 October, 2021
Digital Africa

Revealing the consumer experience of digital finance in low- and middle-income countries

Consumers face several frustrations with the potential to affect their experience of digital financial services. These include system glitches, inappropriate design, fraud, cybercrime, data breaches, opaque pricing, and more. The Digital finance: The consumer experience, 2023 report, which Cenfri developed for Consumers International, provides an assessment of the scale of

24 January, 2023
Digital Africa

Cenfri joins the Smart Africa Alliance

Kigali, Monday 29th August 2022  – The Smart Africa Alliance welcomes Cenfri as an international non-profit member to advance Smart Africa’s digital transformation initiatives. With a mission to accelerate sustainable socio-economic development on the continent, the Smart Africa Alliance has committed, as part of its flagships projects, to the development

29 August, 2022
Data and Analytics

Impamvu dukwiriye gushakira inyito mu Kinyarwanda amwe mu magambo y’ikoranabuhanga

Abamenyereye iby’ ikoranabuhanga cyane bazakubwira ko hari amagambo menshi usanga akoreshwa muri urwo rwego, udapfa gusanga mu kiboneza-mvugo cy’ikinyarwanda. Urugero ni nk’imbaraga za “nucléaire” “data”, “microchips”, n’andi atandukanye. Dufate urugero rw’ijambo ry’Icyongereza ‘Data’, abantu bakunda guhura naryo ahantu henshi hatandukanye. Ubusanzwe rikoreshwa mu gusobanura amakuru dukusanya tukayashyira kuri mudasobwa zacu

11 August, 2022
Digital Africa

Supporting digital transformation in Rwanda

Fiacre Mushimire, Cenfri’s Policy Lead, answered some questions about the breadth of Cenfri’s work in Rwanda. How and when did Cenfri start work in Rwanda? Cenfri was founded in 2008 and first started working in Rwanda in 2014 when we evaluated an agricultural insurance pilot project for Access to Finance

26 July, 2022
The privatisation of governance
Data and Analytics

Data scientists contribute to data-driven policymaking in Rwanda

The Rwanda Economy Digitalisation Programme aims to support the Government of Rwanda in its vision of building an inclusive digital economy using data-driven policymaking. To support data-driven decision making through capacity building and development activities, Cenfri has welcomed eight data science interns to the team. These interns will spend the

20 April, 2022
Digital Africa

Digitally-enabled access to basic services

A scoping study of five African countries Access to basic services –education, energy, health – is an important socio-economic development goal and directly relevant to the achievement of the Sustainable Development Goals. Yet, socio-economic challenges, infrastructure concerns and fiscal constraints still undermine many developing countries’ attempts to provide quality services

5 February, 2022
Unlocking the potential of digital platforms to transform food logistics on the African continent
Digital Africa

Unlocking the potential of digital platforms to transform food logistics in Africa

In our previous article, Can digital platforms transform first mile food logistics in Africa?, we discussed the importance of the agricultural sector to food security, income and employment in Africa as well as some of the challenges the sector faces in efficiently coordinating. We also introduced the role digital logistics platforms can potentially play in improving

12 January, 2022
Can digital platforms transform first mile food logistics in Africa?
Digital Africa

Digitalisation to improve food supply chain efficiency

Can digital platforms transform first mile food logistics in Africa?  The agricultural sector is responsible for food security and is a major contributor to livelihoods across the globe, but particularly in Africa. The supply chains within the sector are vital to ensuring this contribution but they face severe fragmentation and efficiency challenges. Other industries, including logistics, have been disrupted by digital platforms and we want to explore how logistics platforms could improve the efficiency

10 December, 2021
Unlocking the digital economy in Senegal
Digital Africa

Unlocking the digital economy in Senegal

The Mastercard Foundation has set an objective to enable 30 million young Africans, especially women, to secure employment that they see as dignified and fulfilling by 2030. In Senegal, MCF aims to create dignified and fulfilling work for 3 million young people over the coming decade.  This study aimed to understand the

8 October, 2021
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