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Payments and Remittances


Cross-border and domestic money transfers play a critical role in the financial strategies of low-income households and present many opportunities to extend financial inclusion.

Our extensive research on themes and imperatives for national and regional payment systems and remittances spans sub-Saharan Africa and forms part of our dedicated programme on risk, remittances and integrity in partnership with FSD Africa.

Data and Analytics

Using transaction data for financial inclusion policy insights

Policymakers, development organisations and sometimes even private sector players, often rely on financial inclusion data uncovered through consumer or ‘demand-side’ surveys. However,  insight2impact has been exploring the analysis of financial transaction data to generate new insights on people’s financial behaviour.  We have partnered with government institutions and commercial banks to

COVID-19 and insurance remote onboarding
COVID-19 impact and recovery

COVID-19 and remittances to Africa: What can we do?

The COVID-19 pandemic has exposed the vulnerability of people, and the financial and other systems that underpin much of our daily existence. Remittance recipients in Africa are likely to be particularly hard hit by both the immediate and longer-term effects of the pandemic. In 2018 alone, personal remittance flows to

The effect of COVID-19 on remittances panel discussion
COVID-19 impact and recovery

The effect of COVID-19 on remittances panel discussion

The impact of COVID-19 on livelihoods in Africa – The effect on remittances Cenfri hosted an Africa digital dialogues series in partnership with the Digital Frontiers Institute (DFI) to explore the impact of COVID-19 on livelihoods in Africa. The first of the three-part series focused on the impact on migrants

Exploring the impact of COVID-19 on livelihoods in Africa
COVID-19 impact and recovery

Exploring the impact of COVID-19 on livelihoods in Africa

The slowdown in economic activity brought about by the spread of Covid-19 has already been felt in the Northern Hemisphere where restrictions to the movement of people and goods are having significant adverse impact on economic growth and individual livelihoods. But what will the impact be on the Global South

Is there a case for for-purpose remittances?
Payments & Remittances

Is there a case for for-purpose remittances?

This report reveals the findings from our qualitative and quantitative research with remittance senders who live in the United Kingdom and send remittances to either Cameroon, Kenya, Nigeria or Uganda. Remittances act as key sources of financial support for households: They reduce the likelihood of impoverishment, contribute to improved health

Digital Transformation & Data

An analysis of ID proxy initiatives across the globe

BankservAfrica and Cenfri investigate the role of ID proxy initiatives in transforming payment ecosystems in Africa and beyond.   Real-time instant payments have become a hallmark of the digital economy and financial system. As part of our growing work in payment ecosystems, this report clarifies and investigates proxy and addressing

Bottleneck traffic in a busy road in Lusaka
Consumer Outcomes

Diagnostic study of the Zambian payments system

This diagnostic study explores Zambia’s payments landscape and provides insight and key learnings as Zambia’s 2018 – 2022 payment strategy to modernise the payment system and promote a cash-light society This report outlines salient features of the Zambian economic context and political economy with a bearing on the National Payment

Africa’s financial service providers
Behavioural Science

The application of behavioural interventions

As we explore how behavioural science can narrow the gap between customer intention and customer action, we have started to look at examples from specific financial services. Two sectors identified as playing a role in improving the lives of the financially excluded are insurance and formal remittances. Behavioural interventions and