Herman is a Director at Cenfri and the Head of Client Insights for the i2i facility. His current research activities consider the role of behavioural science, alternative data and technology in advancing the benefits of the financial sector to society.
Since joining Cenfri in 2009, Herman’s research has focused on the broader area of financial inclusion and the more specific areas of inclusive insurance, retail payments systems and drivers of women’s financial services usage. His research work in Africa, Latin America and East Asia has centred predominantly on innovation in the delivery of financial services to low-income people. He further led the design and establishment of the i2i facility and co-designed the financial sector assessment tool, Making Access Possible.